660 FIFTH AVENUE

FLS Director immediately reports to the FCS and conducts a rapid assessment of existing conditions.

WHETHER OR NOT THE INCIDENT IS TAKING PLACE DURING OR AFTER BUSINESS HOURS THE FLS Director MUST PERFORM THE FOLLOWING:

ACTION
Identify which Elevator Car is stuck.
WHO
FLS Director
Lobby Security
HOW
Identify location of Elevator Car from FCS.
WHY
Exact location of Elevator Car is needed to render assistance.
ACTION
View stuck Elevator Car on CCTV System.
WHO
FLS Director
Lobby Security
HOW
Monitor at FCS.
WHY
Establishing visual contact through the CCTV System will assist in making a proper assessment.
ACTION
Attempt to recall Elevator, (if applicable).
WHO
FLS Director
Lobby Security
HOW
Manually at FCS or via Elevator Lobby Key Switch.
WHY
Stuck Elevator may respond to a manual recall.
ACTION
If recall does not work, contact Elevator Staff.
Notify Elevator Staff of Car Number, location and how many people are in the Car.
WHO
FLS Director
Lobby Security
HOW
Hand held radio, cell phone, or telephone.
WHY
Expediting the removal of stuck Occupants is of the upmost importance.
ACTION
Security - send Security Officer to Floor nearest to stuck Elevator.
Notify Lobby Desk for Medical Assistance if needed.
WHO
FLS Director
Property Manager
Assistant Property Manager
HOW
Respond to location of stuck Car, establish contact and report to FCS via portable radio.
WHY
If Medical Assistance is required - 911 must be notified.
DURING REGULAR BUSINESS HOURS:
ACTION
Notify EAP Brigade to report to FCS.
WHO
FLS Director
HOW
Hand held radio, cell phone, or telephone.
WHY
Conduct an initial assessment of the Emergency based on all available information.
ACTION
Contact Elevator passengers to let them know you have identified their car as being stuck and you are notifying Elevator Staff.
Ask how many people are in the Elevator.
Direct Occupants to stay away from the Elevator Doors and not try to open the Elevator Doors.
WHO
FLS Director
Lobby Security
HOW
Via intercom in Lobby (FCS).
WHY
Making verbal contact will ease the anxiety of stuck Occupants.
ACTION
Notify 660 FIFTH AVENUE Building Management Office at 646-948-7771.
WHO
FLS Director
Lobby Security
HOW
Hand held radio, cell phone, or telephone.
WHY
Provide information as described above.
ACTION
Notify 911 if anyone in elevator requires Medical Assistance or Elevator Staff cannot respond.
Follow initial procedures as per Medical Emergency using the link below.
WHO
FLS Director
HOW
Call 911.
WHY
An entrapment becomes a Emergency when Medical Assistance is needed.
ACTION
Call passengers in Elevator again, check on their physical condition and inform them Elevator Staff is working on getting them out of the Elevator. Stay in communication with Occupants in Elevator.
WHO
FLS Director
Property Manager
Assistant Property Manager
HOW
Via Elevator intercom at FCS.
WHY
Maintaining two-way voice communication will ease the anxiety of stuck Occupants.
ACTION
FLS Director: Complete Elevator Entrapment Report after Occupants are freed.
WHO
FLS Director
HOW
Complete proper paperwork.
WHY
To document factual particulars of incident:
Date, Time, Names and Contact Info.
AFTER REGULAR BUSINESS HOURS:
ACTION
Contact Elevator passengers to let them know you have identified their Car as being stuck.
Ask how many people are in the Elevator.
Tell the people "Please stay away from the elevator Doors and do not try to open the Elevator Doors."
Ask passengers if everyone is ok and if they would like you to contact anyone for them.
Stay in communications contact with passengers at all times.
WHO
FLS Director
Lobby Security
HOW
Via intercom in Lobby (FCS).
WHY
Making verbal contact will ease the anxiety of stuck Occupants.
ACTION
If another Staff Member is available, send to Floor nearest entrapment. Take bullhorn.
WHO
FLS Director
Lobby Security
HOW
Respond to location of stuck Car, establish contact nd report to FCS via portable radio.
WHY
If Medical Assistance is required – 911 must be notified.
ACTION
If the Fire Department or Police Department is called, notify Building Manager or Assistant Building Manager and Elevator Department Supervisor.
WHO
FLS Director
Lobby Security
HOW
Cell phone, or telephone.
WHY
Provide information as described above.
ACTION
Call contacts as requested by passengers in Elevator. Record who you spoke to and what time you contacted them.
WHO
FLS Director
Lobby Security
HOW
Telephone at FCS.
WHY
Making requested contacts will reduce anxiety/panic.
ACTION
Inform passengers regarding status of contacts.
WHO
FLS Director
Lobby Security
HOW
Elevator intercom at FCS.
WHY
Maintaining two-way communications will ease the anxiety of stuck Occupants.
ACTION
Fill out Elevator Entrapment Report after Occupants are freed.
WHO
FLS Director
Lobby Security
HOW
Gather all required info:
Names, Contact Info, Date/times.
WHY
As per Brookfield Properties protocols.
In addition to the Actions shown above, ALL STAFF MEMBERS must be familiar with, and prepared to perform, the following Actions designated for ANY EAP STAFF Member for this incident.

In addition to the Actions shown above, ALL STAFF MEMBERS must be familiar with, and prepared to perform, the following Actions designated for ANY EAP STAFF Member for this incident.

WHETHER OR NOT THE INCIDENT IS TAKING PLACE DURING OR AFTER REGULAR BUILDING HOURS Any EAP Staff MUST PERFORM THE FOLLOWING:

ACTION
DO NOT ATTEMPT TO EVACUTE OCCUPANTS FROM ELEVATOR THAT HAS STOPPED BETWEEN FLOORS, EVACUATION MUST BE CONDUCTED BY ELEVATOR STAFF OR Emergency RESPONDERS ONLY.
WHO
Any EAP Staff
HOW
NEVER ATTEMPT TO FORCE OPEN A HOIST WAY DOOR.
Reassure the stuck Occupants that proper notifications have been made and are on the way.
WHY
Persons may be seriously injured or killed if Elevator begins moving unexpectedly.

WHETHER OR NOT THE INCIDENT IS TAKING PLACE INSIDE OR OUTSIDE OF THE BUILDING Lobby Security MUST PERFORM THE FOLLOWING:

ACTION
Identify which Elevator Car is stuck.
WHO
FLS Director
Lobby Security
HOW
Identify location of Elevator Car from FCS.
WHY
Exact location of Elevator Car is needed to render assistance.
ACTION
View stuck Elevator Car on CCTV System.
WHO
FLS Director
Lobby Security
HOW
Monitor at FCS.
WHY
Establishing visual contact through the CCTV System will assist in making a proper assessment.
ACTION
Attempt to recall Elevator, (if applicable).
WHO
FLS Director
Lobby Security
HOW
Manually at FCS or via Elevator Lobby Key Switch.
WHY
Stuck Elevator may respond to a manual recall.
ACTION
If recall does not work, contact Elevator Staff.
Notify Elevator Staff of Car Number, location and how many people are in the Car.
WHO
FLS Director
Lobby Security
HOW
Hand held radio, cell phone, or telephone.
WHY
Expediting the removal of stuck Occupants is of the upmost importance.
DURING REGULAR BUSINESS HOURS:
ACTION
Contact Elevator passengers to let them know you have identified their car as being stuck and you are notifying Elevator Staff.
Ask how many people are in the Elevator.
Direct Occupants to stay away from the Elevator Doors and not try to open the Elevator Doors.
WHO
FLS Director
Lobby Security
HOW
Via intercom in Lobby (FCS).
WHY
Making verbal contact will ease the anxiety of stuck Occupants.
ACTION
Notify 660 FIFTH AVENUE Building Management Office at 646-948-7771.
WHO
FLS Director
Lobby Security
HOW
Hand held radio, cell phone, or telephone.
WHY
Provide information as described above.
AFTER REGULAR BUSINESS HOURS:
ACTION
Contact Elevator passengers to let them know you have identified their Car as being stuck.
Ask how many people are in the Elevator.
Tell the people "Please stay away from the elevator Doors and do not try to open the Elevator Doors."
Ask passengers if everyone is ok and if they would like you to contact anyone for them.
Stay in communications contact with passengers at all times.
WHO
FLS Director
Lobby Security
HOW
Via intercom in Lobby (FCS).
WHY
Making verbal contact will ease the anxiety of stuck Occupants.
ACTION
If another Staff Member is available, send to Floor nearest entrapment. Take bullhorn.
WHO
FLS Director
Lobby Security
HOW
Respond to location of stuck Car, establish contact nd report to FCS via portable radio.
WHY
If Medical Assistance is required – 911 must be notified.
ACTION
If the Fire Department or Police Department is called, notify Building Manager or Assistant Building Manager and Elevator Department Supervisor.
WHO
FLS Director
Lobby Security
HOW
Cell phone, or telephone.
WHY
Provide information as described above.
ACTION
Call contacts as requested by passengers in Elevator. Record who you spoke to and what time you contacted them.
WHO
FLS Director
Lobby Security
HOW
Telephone at FCS.
WHY
Making requested contacts will reduce anxiety/panic.
ACTION
Inform passengers regarding status of contacts.
WHO
FLS Director
Lobby Security
HOW
Elevator intercom at FCS.
WHY
Maintaining two-way communications will ease the anxiety of stuck Occupants.
ACTION
Fill out Elevator Entrapment Report after Occupants are freed.
WHO
FLS Director
Lobby Security
HOW
Gather all required info:
Names, Contact Info, Date/times.
WHY
As per Brookfield Properties protocols.
In addition to the Actions shown above, ALL STAFF MEMBERS must be familiar with, and prepared to perform, the following Actions designated for ANY EAP STAFF Member for this incident.

In addition to the Actions shown above, ALL STAFF MEMBERS must be familiar with, and prepared to perform, the following Actions designated for ANY EAP STAFF Member for this incident.

In addition to the Actions shown above, ALL STAFF MEMBERS must be familiar with, and prepared to perform, the following Actions designated for ANY EAP STAFF Member for this incident.

DURING REGULAR BUSINESS HOURS:
ACTION
Security - send Security Officer to Floor nearest to stuck Elevator.
Notify Lobby Desk for Medical Assistance if needed.
WHO
FLS Director
Property Manager
Assistant Property Manager
HOW
Respond to location of stuck Car, establish contact and report to FCS via portable radio.
WHY
If Medical Assistance is required - 911 must be notified.
ACTION
Call passengers in Elevator again, check on their physical condition and inform them Elevator Staff is working on getting them out of the Elevator. Stay in communication with Occupants in Elevator.
WHO
FLS Director
Property Manager
Assistant Property Manager
HOW
Via Elevator intercom at FCS.
WHY
Maintaining two-way voice communication will ease the anxiety of stuck Occupants.
In addition to the Actions shown above, ALL STAFF MEMBERS must be familiar with, and prepared to perform, the following Actions designated for ANY EAP STAFF Member for this incident.

In addition to the Actions shown above, ALL STAFF MEMBERS must be familiar with, and prepared to perform, the following Actions designated for ANY EAP STAFF Member for this incident.

In addition to the Actions shown above, ALL STAFF MEMBERS must be familiar with, and prepared to perform, the following Actions designated for ANY EAP STAFF Member for this incident.