660 FIFTH AVENUE

FLS Director immediately reports to the FCS and conducts a rapid assessment of existing conditions.

ACTION
Notify Emergency First Responders.
WHO
FLS Director
Any Building Staff
-OR-
EAP Staff Member
HOW
Call 911 and maintain and open line.
WHY
Provide all critical information including the location of the "Welcome Kit."

ACTION
Notify EAP Brigade to report to FCS or another safe location.
WHO
FLSD Director
HOW
Hand held radio, cell phone, or telephone.
WHY
Conduct an initial assessment of the Emergency based on all available information.
ACTION
Notify the 660 FIFTH AVENUE Building Management Office immediately at 646-948-7771.
WHO
FLSD Director
Lobby Security
HOW
Hand held radio, cell phone, or telephone.
WHY
Provide information as described above.
ACTION
Never stall, respond immediately. Establish trust by listening, it’s the only weapon you have.
WHO
FLSD Director
Lobby Security
HOW
Listen and follow all commands.
WHY
Most common mistake is failing to listen. You must understand their mindset.
ACTION
If confronted by individual(s), do not attempt to negotiate or "talk down" the individual. Try to remain as calm as possible. If individual becomes aggressive, attempt to flee or try and maintain a physical barrier between yourself and the individual.
WHO
FLSD Director
Lobby Security
Any EAP Staff
HOW
Maintain eye contact, speak in a calm voice, and don’t display anger or fear.
WHY
The key to diffusing a situation is to establish trust and respect.
ACTION
Make an Announcement and/or send an electronic message to the Floor and Floor above-with no follow up.
WHO
FLSD Director
Lobby Security
HOW
PA System located at the FCS, Workspeed.
WHY
Make Occupants aware of the situation. Advise them to evacuate their Floor to a Lower Floor using the Stairways.
ACTION
View CCTV from a Central Command Station to track events as they happen.
WHO
FLSD Director
EAP Brigade
HOW
If conditions allow and time permits, monitor CCTV from a remote location.
WHY
Attempt to monitor the incident and maintain the location of shooter; provide that information to arriving Police.
ACTION
If shooter is in Lobby Area, stop Elevators to prevent them from reaching the Upper Floors.
WHO
FLSD Director
Lobby Security
Any EAP Staff
HOW
Controlled at FCS.
WHY
Minimizing access to Upper Floors may reduce casualties.
ACTION
Establish liaison with Police/ESU.
WHO
FLSD Director
Property Manager
Assistant Property Manager
Security
Building Engineers
HOW
Meet arriving First Responders at Building Lobby.
WHY
  • Direct Emergency Personnel to affected area.
  • Provide information on current conditions and what actions have been initiated.
  • Serve as a conduit for information and instruction from Emergency Personnel to Building Occupants.
  • Provide police access to CCTV if available.
ACTION
Provide Building Diagrams and information to Law Enforcement Personnel as directed.
WHO
FLSD Director
Lobby Security
HOW
Floor Plan Diagrams and BIC maintained at FCS.
WHY
Viewing available Floor Plans and/or BIC will aide in orienting arriving Officer.
In addition to the Actions shown above, ALL STAFF MEMBERS must be familiar with, and prepared to perform, the following Actions designated for ANY EAP STAFF Member for this incident.

ACTION
Manually recall Elevators.
WHO
EAP Brigade
Critical Operations Staff
HOW
Recall Elevators to Lobby Level in Phase I.
WHY
Gain/Maintain control of the movement of Building Occupants.
ACTION
View CCTV from a Central Command Station to track events as they happen.
WHO
FLS Director
EAP Brigade
HOW
If conditions allow and time permits, monitor CCTV from a remote location.
WHY
Attempt to monitor the incident and maintain the location of shooter; provide that information to arriving Police.
In addition to the Actions shown above, ALL STAFF MEMBERS must be familiar with, and prepared to perform, the following Actions designated for ANY EAP STAFF Member for this incident.

ACTION
If confronted by individual(s), do not attempt to negotiate or "talk down" the individual. Try to remain as calm as possible. If individual becomes aggressive, attempt to flee or try and maintain a physical barrier between yourself and the individual.
WHO
FLS Director
Lobby Security
Any EAP Staff
HOW
Maintain eye contact, speak in a calm voice, and don’t display anger or fear.
WHY
The key to diffusing a situation is to establish trust and respect.
ACTION
Notify Authorities and Emergency Responders.
WHO
Any EAP Staff
HOW
Call 911.
WHY
Provide all critical information.
Stay on the line with 911 as long as possible.
ACTION
If shooter is in Lobby Area, stop Elevators to prevent them from reaching the Upper Floors.
WHO
FLS Director
Lobby Security
Any EAP Staff
HOW
Controlled at FCS.
WHY
Minimizing access to Upper Floors may reduce casualties.
ACTION
Follow all voice commands of arriving Police and keep hands empty and above your head.
WHO
Any EAP Staff
HOW
Stay calm and listen to the commands of Police.
WHY
Arriving Police Officers will not know who the shooter is.

ACTION
Establish liaison with Police/ESU.
WHO
FLS Director
Property Manager
Assistant Property Manager
Lobby Security
Building Engineers
HOW
Meet arriving First Responders at Building Lobby.
WHY
  • Direct Emergency Personnel to affected area.
  • Provide information on current conditions and what actions have been initiated.
  • Serve as a conduit for information and instruction from Emergency Personnel to Building Occupants.
  • Provide Police access to CCTV if available.
In addition to the Actions shown above, STAFF MEMBER'S must be familiar with, and prepared to perform, the following Actions designated for ANY EAP STAFF Member for this incident.


ACTION
Manually recall Elevators.
WHO
EAP Brigade
Critical Operations Staff
HOW
Recall Elevators to Lobby Level in Phase I.
WHY
Gain/Maintain control of the movement of Building Occupants.
In addition to the Actions shown above, ALL STAFF MEMBERS must be familiar with, and prepared to perform, the following Actions designated for ANY EAP STAFF Member for this incident.


ACTION
Notify Brookfield Properties Corporate Office at 212-417-7000.
WHO
Property Manager
Assistant Property Manager
Administrative Assistant
HOW
Telephone, E-mail, Initiate Workspeed
WHY
Provide information as described above.
ACTION
Establish liaison with Police/ESU.
WHO
FLS Director
Property Manager
Assistant Property Manager
Lobby Security
Building Engineers
HOW
Meet arriving First Responders at Building Lobby.
WHY
  • Direct Emergency Personnel to affected area.
  • Provide information on current conditions and what actions have been initiated.
  • Serve as a conduit for information and instruction from Emergency Personnel to Building Occupants.
  • Provide police access to CCTV if available.
In addition to the Actions shown above, ALL STAFF MEMBERS must be familiar with, and prepared to perform, the following Actions designated for ANY EAP STAFF Member for this incident.

ACTION
Freight Elevators.
WHO
Freight Operators
HOW
Recall Freight Elevators to Lobby Level.
WHY
Used to rapidly transport Police/ESU to a specific Floor of Building.
In addition to the Actions shown above, ALL STAFF MEMBERS must be familiar with, and prepared to perform, the following Actions designated for ANY EAP STAFF Member for this incident.

ACTION
Establish liaison with Police/ESU.
WHO
FLS Director
Property Manager
Assistant Property Manager
Lobby Security
Building Engineers
HOW
Meet arriving First Responders at Building Lobby.
WHY
  • Direct Emergency Personnel to affected area.
  • Provide information on current conditions and what actions have been initiated.
  • Serve as a conduit for information and instruction from Emergency Personnel to Building Occupants.
  • Provide Police access to CCTV if available.
In addition to the Actions shown above, ALL STAFF MEMBERS must be familiar with, and prepared to perform, the following Actions designated for ANY EAP STAFF Member for this incident.