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FLS Director immediately conducts a rapid assessment of existing conditions.
| ACTION |
| Talk with Elevator Passengers to let them know you have identified their Car as being stuck and you are notifying Elevator Mechanic. As a first step, ask Occupant to press the “Door Open” Button. If this does not resolve the issue, ask how many people are in the Elevator. Ask if anyone is in need of Medical Assistance. Direct Occupants to stay away from the Elevator Doors and not try to force open the Elevator Doors. |
| WHO |
| FLS Director
Lobby Security |
| HOW |
| Via intercom in Lobby (FCC). |
| WHY |
| Maintaining verbal contact will ease the anxiety of entrapped Occupants.
Note: If someone entered an open Elevator Car without selecting a Floor, the Doors will close and Person may believe they are entrapped. Pressing the “Door Open” Button will resolve the issue. |
| ACTION |
| Identify which Car is stuck. |
| WHO |
| FLS Director
Lobby Security |
| HOW |
| Identify location of Car from FCC. |
| WHY |
| Exact location of Car is needed to render assistance. |
| ACTION |
| View stuck Car on CCTV System (if available). |
| WHO |
| FLS Director
Lobby Security |
| HOW |
| Monitor at FCC. |
| WHY |
| Establishing visual contact through the CCTV System will assist in making a proper assessment. |
| ACTION |
| Contact Elevator Mechanic. Notify Elevator Mechanic of Car Number, location and how many people are in the Car. |
| WHO |
| FLS Director
Lobby Security |
| HOW |
| Hand held radio, cell phone, or telephone.
(After business hours contact the Elevator Company to respond.) |
| WHY |
| Expediting the removal of stuck Occupants is of the upmost importance. |
| ACTION |
| Notify the JSOC of Entrapment. |
| WHO |
| FLS Director
Lobby Security |
| HOW |
| Via intercom, radio or phone. |
| WHY |
| Security Supervisor will be dispatched to Floor where Elevator Car is located. |
| ACTION |
| Notify the JSOC at 212-417-7116 and Property Management Office 212-978-1721. |
| WHO |
| FLS Director
Lobby Security |
| HOW |
| Hand held radio, cell phone, or telephone. |
| WHY |
| Provide information as described above. |
| ACTION |
| Maintain contact with Entrapped Passengers, notify Lobby Desk for medical assistance if needed. |
| WHO |
| FLS Director
Property Manager Assistant Property Manager |
| HOW |
| Via Elevator intercom. |
| WHY |
| If Medical Assistance is required – 911 must be notified. |
| ACTION |
| Immediately notify 911 if at any point in time someone entrapped in the Elevator requires Medical Assistance.
** If Medical Assistance is required, follow procedures under Medical Emergency tab. |
| WHO |
| FLS Director |
| HOW |
| Call 911. |
| WHY |
| An entrapment becomes an Emergency when Medical Assistance is needed. |
| ACTION |
| Continue to maintain frequent contact with Passengers in Elevator to provide updates, check on their physical condition and inform them of status of the Elevator Mechanic working to get them out of the Elevator. |
| WHO |
|
FLS Director
Property Manager Assistant Property Manager |
| HOW |
| Via Elevator intercom at FCC. |
| WHY |
| Maintaining two-way voice communication will ease the anxiety of stuck Occupants. |
| ACTION |
| FLS Director: Complete Elevator Entrapment Report and timeline after Occupants are freed and send notification Email. |
| WHO |
| FLS Director
Security |
| HOW |
| Notification sent via Email.
Record in FCC Post Log Book. |
| WHY |
| To document factual particulars of incident date, time, names and contact info. |
FLS Director immediately conducts a rapid assessment of existing conditions.
| ACTION |
| ** DO NOT ATTEMPT TO EVACUTE OCCUPANTS FROM ELEVATOR THAT HAS STOPPED BETWEEN FLOORS, EVACUATION MUST BE CONDUCTED BY ELEVATOR MECHANIC OR Emergency RESPONDERS ONLY. |
| WHO |
| Any EAP Staff |
| HOW |
| NEVER ATTEMPT TO FORCE OPEN A HOIST WAY DOOR.
Reassure the stuck Occupants that proper notifications have been made-and are on the way. |
| WHY |
| Persons may be seriously injured or killed if Elevator begins moving unexpectedly. |
FLS Director immediately conducts a rapid assessment of existing conditions.
| ACTION |
| Talk with Elevator Passengers to let them know you have identified their Car as being stuck and you are notifying Elevator Mechanic. As a first step, ask Occupant to press the “Door Open” Button. If this does not resolve the issue, ask how many people are in the Elevator. Ask if anyone is in need of Medical Assistance. Direct Occupants to stay away from the Elevator Doors and not try to force open the Elevator Doors. |
| WHO |
| FLS Director
Lobby Security |
| HOW |
| Via intercom in Lobby (FCC). |
| WHY |
| Maintaining verbal contact will ease the anxiety of entrapped Occupants.
Note: If someone entered an open Elevator Car without selecting a Floor, the Doors will close and Person may believe they are entrapped. Pressing the “Door Open” Button will resolve the issue. |
| ACTION |
| Identify which Car is stuck. |
| WHO |
| FLS Director
Lobby Security |
| HOW |
| Identify location of Car from FCC. |
| WHY |
| Exact location of Car is needed to render assistance. |
| ACTION |
| View stuck Car on CCTV System (if available). |
| WHO |
| FLS Director
Lobby Security |
| HOW |
| Monitor at FCC. |
| WHY |
| Establishing visual contact through the CCTV System will assist in making a proper assessment. |
| ACTION |
| Contact Elevator Mechanic. Notify Elevator Mechanic of Car Number, location and how many people are in the Car. |
| WHO |
| FLS Director
Lobby Security |
| HOW |
| Hand held radio, cell phone, or telephone.
(After business hours contact the Elevator Company to respond.) |
| WHY |
| Expediting the removal of stuck Occupants is of the upmost importance. |
| ACTION |
| Notify the JSOC of Entrapment. |
| WHO |
| FLS Director
Lobby Security |
| HOW |
| Via intercom, radio or phone. |
| WHY |
| Security Supervisor will be dispatched to Floor where Elevator Car is located. |
| ACTION |
| Notify the JSOC at 212-417-7116 and Property Management Office 212-978-1721. |
| WHO |
| FLS Director
Lobby Security |
| HOW |
| Hand held radio, cell phone, or telephone. |
| WHY |
| Provide information as described above. |
FLS Director immediately conducts a rapid assessment of existing conditions.
| ACTION |
| Maintain contact with Entrapped Passengers, notify Lobby Desk for medical assistance if needed. |
| WHO |
| FLS Director
Property Manager Assistant Property Manager |
| HOW |
| Via Elevator intercom. |
| WHY |
| If Medical Assistance is required – 911 must be notified. |
| ACTION |
| Continue to maintain frequent contact with Passengers in Elevator to provide updates, check on their physical condition and inform them of status of the Elevator Mechanic working to get them out of the Elevator. |
| WHO |
|
FLS Director
Property Manager Assistant Property Manager |
| HOW |
| Via Elevator intercom at FCC. |
| WHY |
| Maintaining two-way voice communication will ease the anxiety of stuck Occupants. |